The following pieces of information are things you should know before you visit

Our check out time bracket runs from 8 am to 10 am

Our check in time bracke rus from 4 pm to 6 pm

These are also often referred to as pickup and drop off

Our booking rates work very similar to that of any standard Hotel operations. We have a very specific block of time designated in the morning and in the afternoon of every day. 

These two blocks of time are set aside specifically for the checking in and the checking out process. In addition to these two designated blocks of time everyday, specific half hour intervals of appointment blocks are found within. These appointment blocks are used for guests to make a reservation for them to arrive and check in, or arrive and pick up.

 These guests and only these guests will be permitted to check in or check out during their respective half hour block appointment time.

The vast majority of most statutory holidays found over the course of a calendar year are no different than any other regular business operating day. With two exceptions, Christmas and Boxing Day. 

In order to allow our staff to have their own Christmas holidays we are closed for these two days. However we do conduct our checkout process for the previous day during these holidays as it is necessary to facilitate those customers finalized visit. We do not accept arrivals on Christmas or Boxing Day

We understand and accept that time is valuable for everybody and although it maybe somewhat of an inconvenience for individuals to commit to a very specific time period for arrival at Thee Kennel, it serves a significant purpose. 

Mandating that our guests commit to a specific time. Within our checkout and check out blocks on a daily basis provides the stability and functionality to allow the pet or pets being processed their own privacy and independence from the remainder of the kennel currently staying with us. 

The newcomer or the pet that's leaving is essentially physically and Visually kept separate from all other animals currently on site. This is done to alleviate substantial amounts of stress on all of the animals .

The kennel understands and respects that every individual is different and has scheduling conflicts that may arise without warning.

 While we are sympathetic to this fact, our policy regarding checking in and checking out however remains strictly enforced. Should an individual arrive much later than 6:00 p.m. to retrieve their pet an additional charge for boarding will be implemented. 

Furthermore we cannot unfortunately facilitate exceptions for individuals requesting considerable leniency with arriving earlier than 8:00 a.m. to check out.

 Our establishment functions smoothly provided these policies are followed and assists in allowing us to conduct business successfully with you and your pet.

 We accept cash, check, and electronic money transfer as acceptable forms of payment, they continue to be the only methods used for finalizing guest invoice. 

Absolutely no form of card payment will be accepted either in advance or upon visiting. Furthermore we do not collect payments from our guests at any other time Other than when they are at our physical location.

First and foremost we would like to welcome you to the area as well as welcome you to the kennel family. Our websites online booking option is a new feature previously not offered. While it allows our guests the convenience of being able to complete the majority of the booking process in advance as well as facilitate our staff in finalizing and scheduling bookings, it remains largely a tool for Expediting the booking process in general. It is important to understand that once you have received a email confirmation of an online reservation until communication is established between a member of our staff and yourself directly either via telephone or email it remains only attentive booking and is not finalized or scheduled simply by completing an online booking. The information that you have provided our website to complete this process is then used by our staff to initiate a direct communication line for finalization. Rest assured that someone will be contacting you via telephone or email at the address and number you provided within 24 hours of receiving your confirmation online.

At the kennel we take pride in respecting our online members privacy and the trust established by collecting this information from them online. Rest assured that this information is not shared with anyone other than crucial members of our staff for no other reason than facilitating your stay with us. Should you have any further questions regarding the treatment of your private data including where it is stored and who has access to it, you can visit our privacy policy located here.